Service and Support Administration coordinates all services provided by Wood Lane. Service Coordinators work closely with the individual, family other staff to develop and implement services that will enable the individual to acquire new skills as they need and prefer.

Service Coordinators are responsible for coordinating an individual’s assessment, arranging for team meetings, writing the training plan, and monitoring the progress of that plan with the individual. They also work with the individual and his or her family, as appropriate, to ensure that services are being delivered as agreed.

Staff such as teachers, habilitation specialists, job coaches, occupational therapists, etc., are responsible for the actual implementation of training and that enables the individual to achieve his or her goals.

• Serving as an Information and referral contact to respond to questions and requests from individuals in the community regardless of their eligibility for services;
• Handling any crisis and provide necessary emergency services to eligible individuals and their families on a 24-hour basis;
• Review, investigate and report any Major Unusual Incident, which would include alleged abuse, neglect, or other unusual incidents involving individuals with mental retardation and other developmental disabilities.